Contact Us

You can contact us at customercare@markmywords.uk or by filling out the contact form below. We aim to reply within 24 hours on working days. We’re always happy to help with any questions about our products or enquiries regarding your order status and delivery.

Including the name used to place the order, address details and order reference number will help us deal with your request more quickly.

If you would like to add an image or attachment to your message, please reach out to us via email, as the contact form below does not support file uploads.

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FAQs

How fast will my order arrive?

All orders are shipped with Royal Mail 24H Tracked. Order before 4pm, and your parcel is dispatched the same working day. You’ll receive it next working day.

How much is shipping?
  • £5 flat rate for Royal Mail 24H Tracked
  • Free shipping on all orders over £30
    Shipping is calculated automatically at checkout.
Where do you ship from?

All orders are shipped from within the United Kingdom, so you don’t have to worry about import duties, delays, or extra fees.

Do you ship internationally?

At the moment we ship within the UK only.
(If this changes, we’ll update this page.)

What payment methods do you accept?
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Klarna
  • PayPal
Can I make changes to my order?

If you made a mistake or need to change your address, please contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to update it for you.

What is your returns policy?

You can return unused items in their original condition within 30 days of delivery.
If something arrived damaged or incorrect, please contact us — we’ll make it right quickly.

My order hasn’t arrived, what do I do?

Check the tracking link in your email.
If it looks like your parcel is delayed, missing, or delivered incorrectly, just reach out to us — we’ll investigate with Royal Mail and resolve it for you.

How do I contact customer support?

You can reach us at customercare@markmywords.uk We reply within 24 hours on business days, and we’re always happy to help.