All orders are shipped with Royal Mail Tracked 24H. Orders placed before 3pm on working days are dispatched the same day and are expected to be delivered the next working day. Delivery times are estimates and may vary due to factors outside our control.

• £4.99 flat rate for Royal Mail 24H Tracked
• Free delivery on all orders over £30
  Shipping is calculated automatically at checkout.

All orders are shipped from within the United Kingdom, so you don’t have to worry about import duties, delays, or any extra hidden fees.

At the moment we ship within the UK only.

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Klarna

If you've made a mistake or need to change your delivery address, please contact us as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to update it for you.

Including the name used to place the order, address details and order reference number will help us deal with your request more quickly.

You can return unused items in their original condition within 30 days of delivery. You can use our self-service returns portal to register your return with us and obtain a return label. Read more about our return policy here:

https://markmywords.uk/policies/refund-policy

If an item arrived damaged or incorrect, please contact us — we’ll make it right quickly.

If your order appears to be significantly delayed, lost, or marked as delivered but hasn’t arrived, please contact us. We’ll investigate the issue with Royal Mail and resolve it for you.

You can contact us at customercare@markmywords.uk We aim to reply within 24 hours on working days. We’re always happy to help with any questions about our products or enquiries regarding your order status and delivery.

Including the name used to place the order, address details and order reference number will help us deal with your request more quickly.